At Base Coffee, we’re here to help you enjoy the best coffee experience possible. If you have any questions or issues regarding our app, products, or services, please don’t hesitate to reach out to us. Our dedicated support team is available to assist you with any concerns.
How to Contact Us
For inquiries or support, you can contact us through the following channels:
- Email: info@basecoffee.com
- Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (Local Time)
Common Issues
If you are experiencing one of the following issues, you might find your solution below:
- App Crashing or Not Loading
Ensure your app is up to date. Clear your cache or reinstall the app. If the issue persists, contact our support team. - Payment Problems
Verify that your payment method is valid and up to date. For failed transactions, please contact our team with the transaction ID. - Loyalty Points Inquiries
If you encounter problems with loyalty points, please reach out with your account details and order history for assistance. - Order Issues
For missing or incorrect orders, contact us with your order ID and the issue description.
Additional Resources
- Social Media: Connect with us on social media for the latest updates and offers.
We’re here to ensure your coffee experience is smooth and satisfying!
